Q: How far do you travel?
A: We travel the entire state of North Carolina
Q: How do you clean your foot basins?
A: A hospital grade solution and/or autoclave is used to clean our implements and foot basins after each use. We also use disposable foot tub liners for your protection
Q: What are your hours of operation?
A: Fall/Winter hours: 10am-4pm & Summer/Spring hours: 9am-4pm
Q: What measures is your business taking for COVID-19?
A: We take the health of our clients and ourselves seriously. We adhere to all state mandated rules and regulations. Gloves, Mask, Face Shields and hand washing is done before and after each service. We'd also like to mention, that we have always practiced safe measures prior to our current state of emergency. We value ourselves and the clients we serve.
Q: Can appointments be held without a deposit or advanced payment?
A: We will not hold appointment times and dates without a secured payment or deposit. Our appointments fill up quickly and because we are totally mobile, we will not "hold" unsecured appointments. If you reserve an appointment and do not secure the date and time we cannot guarantee that your appointment will still be available.
Q: I have a Gift Certificate. Can I save one service on credit for another day?
A: A Gift Certificate purchased as a gift for one or more services has to be rendered on the "same" day. Gift Certificates are non refundable and must be used within the specified expiration date.
Q: Will you provide services if there are stairs leading to my apartment on the 2nd level?
A: We try to accommodate all of our clients to the best of our ability. However, due to the fact that we often have to haul our equipment to complete each service; and with safety being our top priority, we prefer not to climb no more than 10 stair steps. If we have to climb more than this allotted number there will be a $20.00-$40.00 convenience fee added to the service invoice.
Q: When are deposit payments due to secure reserved appointments?
A: Once an appointment has been tentatively reserved, you will have several days to pay your deposit or payment invoice. We recommend satisfying your payment within 48-72 hours after reserving your appointment to guarantee availability. We do not hold appointments without guaranteed payment.
Q: What should I expect on the day of my appointment?
A: When your appointment has been reserved and confirmed, you will receive a phone call approximately 2-hours prior to your scheduled appointment time. We call the client to ensure that someone is available. Your service provider will not proceed to come to your residence unless there is confirmation that someone is home. We value our time and the effort it takes to prepare for your appointment and a confirmation phone call helps our service providers to ensure that their time is appropriately reserved.
Q: What happens if I need to cancel my appointment?
A: If you should need to cancel an appointment, we do require at least a 24-hour advance notice. Deposits for pre-arranged service appointments are non-refundable due to cancellation.
Q: Are all the service providers licensed?
A: Any tech that arrives to your location will be state licensed from the state of North Carolina
Q: What type of products do you use in your services
A: We use brand products and also incorporate natural and organic moisturizing cremes and foot scrubs into our services. We use products from our very own product line.
Q: How do I pay for services?
A: Services will be billed through Paypal or Square with an invoice or paid with Credit Card, Cash or Check directly.
Q: How much advance notice is required to book a mobile appointment?
A: We typically require at least a 48 hour lead notice of an appointment request. Same day appointments may be available. Call for inquiries.
Q: What if I am not happy with my service?
A: We strive to ensure that our customers are well taken care of with quality services. If for some reason the customer is not happy with a service, we will offer to re-do the service within 24-48 after a service has been completed. There may be some instances where a refund can be granted within reason with good cause.
Q: How do you set your service up?
A: We conveniently bring the tools of the trade with us to your location. We store all of our items in the "Buff-n-Go" which extends out to a manicure station and includes a pedicure storage. This handy portable pull cart looks great and is durable. Our Clients are always impressed with our portable unit. Below is a picture showing the Buff-N-Go and all it's compartments.