Q: How far do you travel?
A: We travel an extended territory in the state of North Carolina
Q: How do you clean your foot basins?
A: An EPA grade solution is used to clean our foot basins after each use.
We also use disposable foot tub liners for your protection
Q: What are your hours of operation?
A: Fall/Winter hours: September 1st-March 1st 10am-2pm (Monday-Saturday)
Summer/Spring hours: March 2nd-August 31 st 10am-4pm (Monday-Saturday)
Emergency "after-hours" request for services-to include our off day on Sunday will incur a $200.00 after hours convenience fee.
Q: What measures is your business taking for COVID-19?
A: We take the health of our clients and ourselves seriously. We adhere to all state mandated rules and regulations. Gloves, Mask, Face Shields and hand washing is done before and after each service. We'd also like to mention, that we have always practiced safe measures prior to our current state of emergency. We value ourselves and the clients we serve.
Q: Do you offer just toenail clipping services without a pedicure?
A: We do not offer a toenail clipping service only. All pedicure services on the menu include a toenail clipping service. However, if you choose to just have your toenails clipped without a complete pedicure, you do have this option, but the cost for the full pedicure will remain the same.
Q: Do you accept Medicaid, Medicare or any type of insurance plans?
A: At this time, we do not accept any type of health insurance plan, Medicare, Medicaid or HSA sponsored plan.
Q: Do you offer Military or Senior discounts?
A: At this time, we do not offer a military or senior discount.
Q: Do you offer Acrylic Nail enhancements?
A: No, we do not offer acrylic nails or tips. We do have a service to "REMOVE" acrylic nails.
Q: Will you provide services on the patio outside?
A: We will provide services to clients in an "enclosed" patio setting outside of the main house. The special accommodations must be comfortable for the service provider performing services. We do understand that some clients are still taking Covid-19 precautions, however, the accommodations must be well suited for the servicing provider or services will be declined. We will not provide services under inclement weather conditions to include excessive cold or high heat temperatures.
Q: Can you provide services for clients confined to a bed or hospital bed?
A: Yes. We will provide Manicure and Pedicure services to clients confined to a bed. However, there will be an upcharge of $35.00. A certain level of physical aptitude presents itself on behalf of the servicing provider in order to efficiently provide services while the client is in a lay position.
Q: Can appointments be held without a deposit or advanced payment?
A: We will not hold appointment times and dates without a secured payment or deposit. Our appointments fill up quickly and because we are totally mobile, we will not "hold" unsecured appointments. If you reserve an appointment and do not secure the date and time we cannot guarantee that your appointment will still be available.
Q: If a service provider arrives & the client is unable to receive the scheduled service can we rebook?
A: If a Nail Tech or Pedicurist arrives on the scheduled date of service and for some reason the client is unable to receive services at that time; we can re-book a service. However, there will be a convenience fee applied to the new appointment
re-booking date in the amount of $50.00 plus an additional travel fee to the original service address.
Q: I have a Gift Certificate. Can I save one service on credit for another day?
A: A Gift Certificate purchased as a gift for one or more services has to be rendered on the "same" day. Gift Certificates are non refundable and must be used within the specified expiration date.
Q: Can I pay for services for someone else with my debit or credit card?
A: Yes, services can be paid for by a second party for the client being serviced. The credit or debit card must be in the payees name and valid for authorization. In addition, the name of the payee for the services will be on the billed invoice.
Q: I am the POA (power of attorney) for the client. Can I pay for the clients service?
A: As the POA you can pay for the clients services using a major credit or debit card as the clients financial guardian. To ensure all legalities are covered as the POA of the client being serviced; you will receive an electronic signature form that you will need to fill out prior to the clients service. This e-form can simply be emailed back to us.
Q: Will you provide services if there are stairs leading to my apartment on the 2nd level?
A: We try to accommodate all of our clients to the best of our ability. However, due to the fact that we often have to haul our equipment to complete each service; and with safety being our top priority, we prefer not to climb no more than 10 stair steps. If we have to climb more than this allotted number there will be a $20.00-$60.00 convenience fee added to the service invoice.
Q: When are deposit payments due to secure reserved appointments?
A: Once an appointment has been tentatively reserved, you will have several days to pay your deposit or payment invoice. We recommend satisfying your payment within 48-72 hours after reserving your appointment to guarantee availability. We do not hold appointments without guaranteed payment.
Q: What should I expect on the day of my appointment?
A: When your appointment has been reserved and confirmed, you will receive a phone call approximately 2-hours prior to your scheduled appointment time. We call the client to ensure that someone is available. Your service provider will not proceed to come to your residence unless there is confirmation that someone is home. We value our time and the effort it takes to prepare for your appointment and a confirmation phone call helps our service providers to ensure that their time is appropriately reserved.
Q: What happens if I need to cancel my appointment?
A: If you should need to cancel an appointment, we do require at least a 24-hour advance notice. Deposits for pre-arranged service appointments are non-refundable due to cancellation.
Q: Are all the service providers licensed?
A: Any tech that arrives to your location will be state licensed from the state of North Carolina
Q: What type of products do you use in your services
A: We use brand products and also incorporate natural and organic moisturizing cremes and foot scrubs into our services. We use products from our very own product line.
Q: How do I pay for services?
A: Services will be billed through Paypal or Square with an invoice or paid with Credit Card, Cash or Check directly. If someone other than yourself is paying for your services, please specify at the time of making your appointment. The invoice will be invoiced to the person paying for the services with the card used to secure services. We will not accept cash or checks from "new" clients that have not used our services.
Q: How much advance notice is required to book a mobile appointment?
A: We typically require at least a 48 hour lead notice of an appointment request. Same day appointments may be available. Call for inquiries.
Q: What if I am not happy with my service?
A: We strive to ensure that our customers are well taken care of with quality services. If for some reason the customer is not happy with a service, we will offer to re-do the service within 24-48 after a service has been completed. There may be some instances where a refund can be granted within reason with good cause.
Q: How do you set your service up?
A: We conveniently bring the tools of the trade with us to your location. We store all of our items in the "Buff-n-Go" which extends out to a manicure station and includes a pedicure storage. This handy portable pull cart looks great and is durable. Our Clients are always impressed with our portable unit. Below is a picture showing the Buff-N-Go and all it's compartments.