Q: How far do you travel?
A: We travel the entire state of North Carolina
Q: How do you clean your foot basins?
A: A hospital grade and/or Bleach solution and/or autoclave is used to clean our implements and foot basins after each use. We also use disposable foot tub liners for your protection
Q: Do you have a Membership Plan?
A: Yes. Our Membership Plan offers "weekly" or "bi-weekly" services to residents residing in the following cities in North Carolina: Cary, Raleigh, Garner and Wake Forest. The reason we offer the Membership to the following areas only is because our services, at this time, are strictly mobile and the neighboring cities mentioned are more centrally located to our base location, which is in Raleigh. In addition, we have waived our customary travel fee for clients who purchase our Membership plan. In order to save cost and mileage due to the "perks" of our Membership Packages we have to restrict travel areas. Our services are still available for residents across the entire state of NC; it is just our "Membership" enrollment that has restrictions in regards to travel coverage area. Members of the same household can share services included in the Monthly Membership program.
Q: What are your hours of operation?
A: Fall/Winter hours: 8am-6pm & Summer/Spring hours: 6am-6pm
Q: Can appointments be held without a deposit or advanced payment?
A: We will not hold appointment times and dates without a secured payment or deposit. Our appointments fill up quickly and because we are totally mobile, we will not "hold" unsecured appointments. If you reserve an appointment and do not secure the date and time we cannot guarantee that your appointment will still be available.
Q: What should I expect on the day of my appointment?
A: When your appointment has been reserved and confirmed, you will receive a phone call approximately 2-hours prior to your scheduled appointment time. We call the client to ensure that someone is available. Your service provider will not proceed to come to your residence unless there is confirmation that someone is home. We value our time and the effort it takes to prepare for your appointment and a confirmation phone call helps our service providers to ensure that their time is appropriately reserved.
Q: What happens if I need to cancel my appointment?
A: If you should need to cancel an appointment, we do require at least a 24-hour advance notice. Deposits for pre-arranged service appointments are non-refundable due to cancellation.
Q: Are all the service providers licensed?
A: Any tech that arrives to your location will be state licensed from the state of North Carolina
Q: What type of products do you use in your services
A: We use brand products and also incorporate natural and organic moisturizing cremes and foot scrubs into our services. We use products from our very own product line.
Q: How do I pay for services?
A: Services will be billed through Paypal or Square with an invoice or paid with Credit Card, Cash or Check directly.
Q: How much advance notice is required to book a mobile appointment?
A: We typically require at least a 48 hour lead notice of an appointment request. Same day appointments may be available. Call for inquiries.
Q: What if I am not happy with my service?
A: We strive to ensure that our customers are well taken care of with quality services. If for some reason the customer is not happy with a service, we will offer to re-do the service within 24-48 after a service has been completed. There may be some instances where a refund can be granted within reason with good cause.
Q: How do you set your service up?
A: We conveniently bring the tools of the trade with us to your location. We store all of our items in the "Buff-n-Go" which extends out to a manicure station and includes a pedicure storage. This handy portable pull cart looks great and is durable. Our Clients are always impressed with our portable unit. Below is a picture showing the Buff-N-Go and all it's compartments.